Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These warranties should not be read as excluding, restricting or modifying your rights and remedies under the Australian Consumer Law (ACL).
The benefits to a consumer given by these warranties are in addition to the other rights and remedies of the consumer under a law in relation to the goods and services to which the warranties relate. A consumer’s rights under applicable law prevail to the extent of any inconsistency between these warranty terms and conditions and the law.
If your vehicle suffers a manufacturing defect that renders the vehicle immobile and no longer driveable within 60 days of the date of the purchase, Volkswagen will allow you choose either a refund, replacement or repair of your vehicle without having to prove that a major failure occurred, provided that:
*The information and multimedia content contained on this page is an overview intended for awareness purposes only. Visuals, illustrations and multimedia content may show speciﬁcations, accessories and options not available in Australia. Left-hand drive models might also be shown.
All product features, speciﬁcations and options are subject to change without notice. Dimensions, capacities and performance speciﬁcations apply to standard vehicles. Volkswagen Group Australia suggests you always contact your nearest approved Volkswagen Dealer or the Customer Care Centre to conﬁrm speciﬁc features and applicable terms and conditions.